Responsible Gaming at Energy

At Energy Online Casino, we believe that gaming should always remain an enjoyable form of entertainment, never a source of financial or personal harm. We are committed to promoting responsible gaming across every product we offer, from slots and live casino tables to jackpots and Aviator. Operating under licence MGA/B2C/224/2012 issued by the Malta Gaming Authority, we hold ourselves to strict standards designed to protect players and support those who may need extra help managing their play. This page explains the tools, policies and resources we provide to help you stay in control while enjoying casino Energy.

Our Commitment to Safer Gambling

We recognise that for the vast majority of our players, visiting Energy Casino is simply a fun way to spend leisure time. However, we also understand that gambling can become problematic for a small number of people. That is why we have built a comprehensive responsible gaming framework into every part of the Energy app, our desktop platform and our mobile experience. Whether you access our services through Energy Casino login on your browser or through the Energy Casino mobile app, the same protective tools are available to you at all times.

Our team works continuously to identify signs of risky play, and we train our customer support staff to recognise behaviours that may indicate a player needs assistance. We at Energy take this responsibility seriously, and we regularly review our policies to ensure they reflect current best practice in the igaming industry.

Tools to Help You Stay in Control

We provide a range of account settings that allow you to manage your gaming activity according to your own needs. These tools are available free of charge to every registered customer, and you can adjust them at any time from your account dashboard.

Deposit Limits

We allow you to set daily, weekly or monthly deposit limits on your account. Once you reach your chosen Energy deposit limit, you will not be able to deposit further funds until the period resets. If you wish to lower your limit, we will apply the change immediately. If you wish to increase it, we require a cooling-off period before the new limit takes effect, giving you time to reconsider the decision.

Loss and Wager Limits

In addition to deposit controls, we let you set limits on the amount you are willing to lose or wager over a given period. These limits apply across our slots, live casino and table games, helping you keep your overall spending within a comfortable range.

Session Time Reminders

We offer session reminders that notify you of how long you have been playing. This feature is particularly useful for players who lose track of time while enjoying our extensive library of over 3,000 slots and live dealer games.

Self-Exclusion and Time-Out

If you feel you need a break from gambling, we offer both short-term time-out periods and longer self-exclusion options. Time-outs can be set for 24 hours, one week or one month, during which we will suspend your account access. For players who require a more substantial break, we offer self-exclusion periods of six months, one year or longer. Once self-exclusion is activated, we will close your Energy account, remove you from all marketing communications, and prevent you from opening a new account for the duration of the exclusion period.

We suspend your ability to deposit, wager or play during any active exclusion or time-out
We remove you from any Energy Casino bonus and promotional communications during this period
We require verification before reactivating any account after self-exclusion ends

Age Verification and Protecting Minors

We only accept customers who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. We conduct identity and age verification checks as part of our standard registration and withdrawal procedures, and we reserve the right to request additional documentation at any stage. If we discover that an account belongs to a minor, we will immediately close the account and void any winnings associated with it.

We also encourage parents and guardians to install parental control software on any device used by children, particularly on shared computers, tablets or smartphones where the Energy app or our mobile site might otherwise be accessible.

Our Ongoing Responsibility

We at Energy Casino continually invest in staff training, monitoring systems and player-protection technology to identify early indicators of at-risk behaviour. Our compliance team reviews account activity, and where we identify concerning patterns, we may proactively reach out to offer support or apply protective measures to your account, even without a direct request from you.

We are proud to operate under strict regulatory oversight from the Malta Gaming Authority, and we align our responsible gaming practices with the standards required of a licensed operator. Our goal is simple: we want every visit to Energy Online Casino to remain enjoyable, controlled and safe.

Contact Our Support Team

If you have questions about any of our responsible gaming tools, or if you would like assistance setting limits, activating self-exclusion, or discussing your account activity, our support team is available 24/7 via live chat, email at support@Energy Casino.com, or by phone. We are here to listen, without judgement, and to help you make informed decisions about your play at casino Energy.

FAQ

How do I know if I have a gambling problem?

We encourage every player to reflect honestly on their gaming habits. You may want to consider reaching out for support if you notice any of the following patterns:

You spend more time or money gambling than you originally intended
You chase losses by depositing additional funds you cannot afford
You neglect work, relationships or responsibilities because of gambling
You feel anxious, irritable or distressed when you are unable to play
You borrow money or use funds intended for essentials to gamble
You have tried to reduce or stop gambling without success

If any of these statements resonate with you, we strongly recommend using the deposit limits, time-outs or self-exclusion tools described above, and we encourage you to contact one of the independent support organisations listed below.

Where can I find independent support for problem gambling?

We work alongside independent, non-profit organisations that specialise in helping individuals affected by problem gambling. These services are free, confidential and available regardless of where you play. We recommend the following resources:

GamCare – confidential advice, support and free counselling for anyone affected by gambling harm
BeGambleAware – information, advice and tools to help you gamble more safely
Gamblers Anonymous – a peer-support fellowship for individuals recovering from gambling addiction
GamStop – a free national self-exclusion scheme covering multiple online operators

We also provide links to these organisations directly within your Energy account, so help is always just a click away whenever you need it.

Content updated: September 22, 2026