Energy Casino Privacy Policy

We at Energy Casino understand that your trust is essential to our relationship, and we are fully committed to protecting your personal data whenever you interact with our platform. This Privacy Policy explains how we collect, use, store and protect your information when you visit Energy Casino.com, register an account, use our Energy Casino mobile app, or otherwise engage with our services. Energy Casino is operated by Probe Investments Limited, registration number C51749, registered at No. 2, Triq Geraldu Farrugia, Zebbug ZBG 4351, Malta, and licensed by the Malta Gaming Authority under licence MGA/B2C/224/2012, issued on 01/08/2018. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you complete Energy register or Energy Casino sign up procedures, we ask you to provide personal details necessary to open and verify your account.

• We collect identity information such as your full name, date of birth, nationality and residential address
• We gather contact details including your email address and telephone number, used for Energy login verification and communication
• We record financial information relevant to deposits, withdrawals and the payment methods you choose when making an Energy Casino deposit or Energy Casino withdrawal
• We monitor your gaming activity, including wagers placed, EnergyPoints earned, and bonuses claimed through your Energy Casino bonus code
• We collect technical data such as your IP address, device type, browser information and geolocation, particularly when accessing our Energy Casino mobile app or website version

How We Use Your Data

We use the information we collect for legitimate business, legal and operational purposes. Our aim is to provide you with a safe, secure and enjoyable environment whenever you play at Energy Casino.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer obligations under our MGA licence
• We process your information to manage your account, process deposits and withdrawals, and administer your Energy Casino welcome bonus or other promotional offers
• We analyse your gameplay to detect fraud, prevent underage access, and support responsible gambling tools
• We use your contact details to send you service notifications, and, where you have opted in, marketing communications about our energy casino promo code offers, free spins and other bonuses
• We rely on your data to improve our Energy Casino online platform, including our slots, live casino, and mobile app performance

Cookies and Tracking Technologies

We use cookies and similar technologies on our website and within our Energy Casino mobile app to enhance your browsing experience, remember your preferences, and analyse traffic patterns. Cookies help us recognise returning players, streamline the Energy login process, and tailor content such as relevant Energy Casino no deposit bonus offers. You can control or disable cookies through your browser settings, although doing so may affect certain features of our services, including your ability to access personalised bonuses or maintain your session while browsing Energy Casino online.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our business and comply with legal obligations.

• We share data with payment providers, including Visa, Mastercard, Neteller, Skrill, Trustly and other supported methods, to process your Energy Casino deposit and withdrawal requests securely
• We disclose information to regulatory authorities, including the Malta Gaming Authority, when required by law or licence conditions
• We work with software providers such as Evolution, Pragmatic Play, NetEnt and others to deliver our slots and live casino games, and limited technical data may be shared to ensure fair play
• We may share anonymised or aggregated data with our Energy Casino affiliates for marketing performance analysis, without disclosing personally identifiable information
• We engage third-party fraud prevention and identity verification services to protect your account and our platform

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems use encryption protocols to secure sensitive information transmitted during your Energy Casino sign up process, deposits, and withdrawals. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. While we strive to maintain robust security, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your Energy login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, regulatory, tax and licensing obligations under Maltese law. Typically, we retain account and transaction records for a minimum period required by anti-money laundering regulations, even after you close your account. Once retention obligations expire, we securely delete or anonymise your data.

Your Rights

As a data subject, you have several rights regarding your personal information, and we are committed to honouring them promptly.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information linked to your Energy Casino account
• You may request erasure of your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications about our energy free spins or promo code offers
• You have the right to data portability, allowing you to obtain your data in a structured, commonly used format
• You may withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@Energy Casino.com, and our team will respond in accordance with applicable data protection legislation.

International Data Transfers

As we serve players internationally, excluding restricted jurisdictions, your data may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, consistent with applicable data protection standards, to protect your information regardless of where it is processed.

Restricted Territories

We do not offer our services to residents of certain restricted countries, including but not limited to Australia, Belgium, France, Germany, Italy, the Netherlands, Spain, the United Kingdom, and the United States, among others listed in our terms. If you access our platform from a restricted territory, we reserve the right to suspend your account and decline the processing of further personal data beyond what is required for compliance purposes.

Children's Privacy

Our services are strictly intended for individuals who have reached the legal gambling age in their jurisdiction, and in no case under 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Third-Party Links and Services

Our website and Energy Casino mobile app may contain links to third-party websites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or the way we operate Energy Casino online. We will notify you of significant changes through our website or via email, and we encourage you to review this page regularly to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team through LiveChat, available 24/7, or by emailing support@Energy Casino.com. We are here to assist you and ensure your experience with us remains transparent and secure.